Our Mission
Accesso Care’s mission is to build a high-integrity care ecosystem where elders are honored, families feel secure, and caregivers are supported to deliver consistently excellent care.
See Our Mission in Action
In this short documentary, go behind the scenes with our founders to see how we are solving the home care crisis by investing in the dignity and success of our Philadelphia caregiving community.
Our Values
Care is a partnership, not a transaction. Our founder-led mentorship protects the senior’s autonomy and cultural identity—ensuring the home remains a sanctuary where the elder is the decision-maker.
Dignity
Respect Drives Outcome
We reject anonymous job boards. By hiring exclusively through a referral-only network, we ensure every caregiver enters your home with a verified reputation and "social skin in the game." We verify character, not just identity.
Trust
Reputation is the Highest Vetting
Care fails in isolation. We provide a dual-advocacy model: while our team advocates for our caregivers’ professional growth, we solve the human complexities of care behind the scenes. This ensures families aren’t left managing problems alone.
Community
Support Through Advocacy
Accesso Care was born in 2023 out of a crisis in care. With 16 years of experience in long-term care facilities, Jimmy Zhang saw firsthand how care givers were leaving the profession in record numbers—exhausted, undervalued, and overworked. Facilities struggled to retain staff, and elders suffered from the instability. Something had to change.
In 2024, his partner and wife, Dr. Esther Hio-Tong Castillo, stepped in as CEO to lead the transformation. A sociologist and strategist, Esther is an expert in human behavior and workforce development. She has spent her career building programs across government, nonprofits, philanthropy, and academia that treat people with dignity and create systems that last.
Today, Accesso Care leads with a vision to reimagine what care can look like: professional, compassionate, and sustainable. Spanning across Philadelphia, Montgomery, and Delaware counties, Accesso Care is a local, family-owned organization built on the values of community, trust, and dignity.
We invest in personal care assistants with training, mentorship, and support, because when they thrive, elders and their families receive better, more reliable care. We believe elders are not just clients—they are human beings who deserve dignity, compassion, and stability.
Our Story
Find your peace of mind
If you are arranging care — whether following a discharge or planning for ongoing support — start with a direct conversation.